Store Policy

1.)   Frederic Craig takes pride in the products we create. If there is a problem with any Frederic Craig
product due to quality of manufacture or misrepresentation, Frederic Craig will replace this
product upon prompt return. Please e-mail or call our Customer Service department within 48
hours of receipt of your product.

2.)   Frederic Craig will determine whether a defect exists and whether replacement or refund are
appropriate. No refund will be issued without return of the product in question.

3.)   Frederic Craig will not be responsible for any damage to the product received as a result of shipping
mishaps or accidents. Please submit shipping claims to the shipper responsible.

4.)   Frederic Craig wants every customer to be a happy customer and will make every reasonable effort
to achieve satisfaction. Please e-mail any suggestions to our Customer Service department